RETURNS & EXCHANGES

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At Xtreme LaserWorks, we take pride in creating unique, custom engravings tailored to your specific preferences. We want you to be completely satisfied with your purchase. Please review our return policy below:

1. **Eligibility for Returns:**
   - We accept returns for items that are damaged, defective, or if there is an error on our part in the customization process.
   - Custom creations cannot be returned due to changes of heart or dissatisfaction with design choices.

2. **Notification Period:**
   - Any issues with your order must be reported within 7 days of receiving the product.

3. **Proof of Purchase:**
   - Please provide a valid proof of purchase, such as the order confirmation email or receipt.

4. **Condition of Returned Items:**
   - Items must be returned in their original packaging and in the same condition as received.

5. **Return Process:**
   - Contact our customer service team at Sales@xtremelaserworks.com to initiate the return process.
   - Please provide clear images of any damage or defects for assessment.

6. **Assessment and Resolution:**
   - Our team will review your case and, if applicable, provide a return authorization.
   - For damaged or defective items, we will either issue a refund or offer a replacement.

7. **Refund Method:**
   - Refunds will be processed using the original method of payment.

8. **Return Shipping:**
   - In the case of a valid return, we will provide a prepaid shipping label for your convenience.

9. **Non-Returnable Items:**
   - Due to the custom nature of our creations, we cannot accept returns for items that were accurately engraved according to your specifications.

10. **Cancellation Policy:**
    - Cancellations can be made within 24 hours of placing your order. After this period, cancellations are not possible due to the custom nature of our products.

11. **Exchanges:**
    - We do not offer direct exchanges. If you wish to make changes, you will need to place a new order.

12. **Customer Responsibilities:**
    - Please ensure all customization details are accurate at the time of order to avoid errors.

13. **Digital Items**

     -All purchases on Digital Items are Non-Refundable.

We appreciate your understanding and cooperation with our return policy. If you have any further questions or concerns, please don't hesitate to contact our customer service team.

Thank you for choosing Xtreme LaserWorks for your custom engraving needs!